LUCE

DELIVERY & RETURNS

Ametti currently ships Worldwide.

Shipping Costs:

We offer free UPS Ground on all orders shipping to all 50 states in the US. But for those of you who are too excited to wait around for the UPS truck, there are a few faster options. Like these:

UPS Ground to the contiguous US - Free!
Two day shipping - $35
Next day shipping - $50

During the delivery process, if you experience any problems please contact us at we@ametti.us. Please quote your order number in your email to help us react as quickly as possible.

Return Policy:

Start your return here.

For online purchases, Ametti will accept merchandise in its original condition and in the original packaging for a refund of the purchase price when accompanied by the original invoice.

Returned merchandise must be post marked within 30 days from the date of delivery. Ametti will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged by UPS. Merchandise that has been used, altered or damaged will not be accepted.

Ametti reserves the right to refuse return of any merchandise that does not meet the above return requirements at Ametti’s sole discretion.

A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as your payment. Once your return is authorized at ametti.returnly.com you'll receive step-by-step instructions and a prepaid shipping label via email. Merchandise returned to Ametti.us will be processed within 48 hours once it is received. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Warranty

AMETTI PROVIDES A ONE-YEAR MANUFACTURING WARRANTY

In the rare event of a manufacturing fault, AMETTI will repair or replace your luggage for up to one year after purchase date, provided the product was bought directly via our website. Please register a profile when purchasing your product.

ADVISORY SUPPORT FOR LIFE

For any normal wear-and-tear or cosmetic imperfections you would like to address, it will be our pleasure to advise you on the best course of action for the life of your AMETTI product. We are always here to answer your questions or queries - just send us an email to we@ametti.us

KNOW YOUR RIGHTS

While flying, remember that the airline has a responsibility to you and your luggage. If your luggage sustains damage while in transit it is your responsibility to report it to the relevant body. In general you have 24 hours after a domestic flight, and 7 days after an international flight, to report any damage incurred.  However, we strongly recommend that you look over your luggage at baggage claim and see an agent before leaving the airport if any damage has occurred. The agent will then evaluate your case and open a damage report.

Should you have any issues or concerns, let us know at we@ametti.us

UPGRADE TO PREMIUM